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Refund Policy

Return & Refund Policy

Effective Date: [20/12/2025]

At TipTop, customer satisfaction is our top priority. We strive to provide you with the best products and services. If you are not completely satisfied with your purchase, please review our Return & Refund Policy carefully.

1️⃣ Eligibility for Returns

You can request a return if:

  • The product is damaged, defective, or wrongly delivered.

  • The product is missing parts or accessories.

  • The product is expired (for groceries and consumables).

  • You have received the wrong size or color for fashion items.

Note: Certain items such as perishables (fresh fruits, vegetables, dairy), personal care products, and items marked as “non-returnable” are not eligible for return.

2️⃣ Return Request Timeline

  • Return requests must be raised within 3 hrs from the date of delivery.

  • For groceries and perishable items, return requests must be raised within 1 hours of delivery.

3️⃣ Return Process

  • Contact our Customer Support via email at support@tiptop10minute.com or call [0755-4341010].

  • Provide your Order ID, product details, and reason for return.

  • Our team will verify your request and arrange for a pickup or guide you on the return process.

  • Ensure the product is unused, in its original packaging, and with all accessories.

4️⃣ Refund Process

  • Refunds will be processed after product inspection and approval.

  • Refunds will be credited to your original payment method (UPI, card, wallet, etc.) within 24 hrs after pickup.

  • For Cash on Delivery (COD) orders, refunds will be processed to your provided bank account or wallet.

5️⃣ Exchange Policy

  • You can request an exchange for size, color, or defective items.

  • Exchange is subject to product availability.

  • If the product is out of stock, a full refund will be provided.

6️⃣ Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once shipped, cancellation is not possible, but you can request a return after delivery.

7️⃣ Non-Returnable Products

The following products are not eligible for return:

  • Fresh groceries (vegetables, fruits, dairy)

  • Personal hygiene items

  • Beauty and cosmetic products (if opened)

  • Products marked as "non-returnable" on the product page

8️⃣ Contact Us

For any queries regarding returns, refunds, or cancellations:
📧 Email: support@tiptop10minute.com
📞 Phone: [+917001559335]
Our customer support team is available 24x7 to assist you.